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Return policy

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PRODUCT RETURN / CANCELLATION POLICY

1. WITHDRAWAL - CANCELLATION OF ORDER (IMMEDIATELY BEFORE PROCESSING AND SHIPPING THE PRODUCT)

The customer has the right to withdraw from the sales contract after the finalization of the order, ie within 8 hours BEFOREthe processing and shipping of the products.
In order to exercise the right to cancel / withdraw the order BEFORE the processing and shipping of the products, the following specific procedure must be followed:the processing and shipping of the products, the following specific procedure must be followed:

In case of completion of the online order, the order may be canceled provided that the withdrawal / cancellation is made under the following conditions:

2. WITHDRAWAL - CANCELLATION OF ORDER (AFTER PROCESSING AND SHIPPING OF THE PRODUCT)

The customer has the right to request the change of the products, within a period of 14 calendar days from their receipt.
In order to exercise the right to change / return the customer order, the following procedure must be followed:

A) Fill in the "special return / change / cancellation form" found on the package or at savvas.gr., With the following options:

B) To inform the COMPANY via e-mail to customercare@savvas.gr about the relevant decision, sending the completed "special return / change / cancellation form".

C) Our COMPANY will send a confirmation of receipt of the customer return / change statement, as soon as it arrives to us, to the customer's email address along with a change / return approval code and at the same time will contact him to indicate how to to which the return product will be returned.
The customer must return the product exactly in the condition in which it was received. The returned product should not have been widely used, should be in excellent condition ("as new"), just before sale, in its complete original packaging (box, nylon, foam, etc.) which they should not have any tears or damage, ie in excellent condition and with all the contents of the original packaging (instruction forms, features and guarantees, cards, etc., completed the "special return / change form" together with the approval number and the purchase document).
It is pointed out that each product should be managed in the way that the customer would manage it and examine it in a physical store, in order to determine its nature, characteristics and function. Managing a product that is different from the description above will not be accepted. It is understood that the products must not have undergone any treatment or be worn / worn / soiled.
The customer in case of change, will NOT be charged with the cost of returning the goods and if he bought the product with an invoice, he must return it with a Shipping-Return Product. In case of cancellation will be charged the cost of shipping / return of goods. This expense will be offset against the amount to be reimbursed.
In case the products are returned damaged or incomplete, the COMPANY has the right to demand compensation from the customer and to proceed unilaterally and without any other offset of its claim against the customer.
In case of cancellation of the transaction, the COMPANY is obliged to return the price received, interest-free, within a maximum of 10 working days from the receipt of the products. He has the right to delay the return of money until he receives the goods back.
• The refund to the customer will be:
a) or by credit to the account created by the customer in our online store, equal to the value of the product returned in order to use it for the next purchase. The credit is activated from the moment the return is received and the customer is informed by phone or via an informative e-mail from the Company's returns department. (Prerequisite for completing the Credit option in the "special return / change / cancellation form").
b) either by interest-free deposit, in the same way as the initial collection was made. Necessary condition to fill in the Money Deposit option in the "special return / change / cancellation form".

PRODUCT RETURNS DUE TO A REAL DEFECT - LACK OF REASONABLE PROPERTY

The COMPANY is obliged to deliver the goods with the agreed properties and without real defects, according to article 5 of Law 2251/1994 and articles 534 et seq. Of the Civil Code.
In the event that the product is found to be defective, the following shall apply:

Α) Fill in the "special return / change / cancellation form" found on the package or at savvas.gr., With the following options:

B) To inform the COMPANY via e-mail to customercare@savvas.gr about the relevant decision, sending the completed "special return / change / cancellation form".

C) Our COMPANY will send a confirmation of receipt of the customer return / change statement, as soon as it arrives to us, to the customer's email address along with a change / return approval code and at the same time will contact him to indicate how to to which the return product will be returned.
The customer must return the product exactly in the condition in which it was received. The returned product should not have been widely used, should be in excellent condition ("as new"), just before sale, in its complete original packaging (box, nylon, foam, etc.) which they should not have any tears or damage, ie in excellent condition and with all the contents of the original packaging (instruction forms, features and guarantees, cards, etc., completed the "special return / change form" together with the approval number and the purchase document).
It is pointed out that each product should be managed in the way that the customer would manage it and examine it in a physical store, in order to determine its nature, characteristics and function. Managing a product that is different from the description above will not be accepted. It is understood that the products must not have undergone any treatment or be worn / worn / soiled.
The customer is NOT charged with the cost of returning the goods to the COMPANY and the COMPANY is charged with the shipping costs of the replaced. The replacement of the product is subject to the postponement of entry into the possession of the COMPANY of the products of the original order with the care of the customer, in order to examine the truth of the allegation of a real defect or lack of agreed quality. The right to change the product concerns the entire purchased product and can not be exercised on only a part of the product (eg on product accessories).
• The return of the products is done through the transport that will be indicated by the COMPANY.
• After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
• If the defect is found, the product is replaced or the transaction is canceled. The COMPANY is not responsible for any positive or negative loss or lost profits of the buyer or a third party. It goes without saying that the COMPANY has no responsibility and assumes no obligation, for damages or defects due to misuse by the customer.
• In case the products are returned damaged or incomplete, the COMPANY has the right to claim compensation from the customer and to proceed unilaterally and without any other offset of its claim against the customer.
• In case of cancellation of the transaction, the COMPANY is obliged to return the price received, interest-free, within a maximum of 10 working days from the receipt of the products. He has the right to delay the return of money until he receives the goods back.
• The refund to the customer will be:

a) or by credit to the account created by the customer in our online store, equal to the value of the product returned in order to use it for the next purchase. The credit is activated from the moment the return is received and the customer is informed by phone or via an informative e-mail from the Company's returns department. (Prerequisite for completing the Credit option in the "special return / change / cancellation form").

b) either by interest-free deposit, in the same way as the initial collection was made. Necessary condition to fill in the Money Deposit option in the "special return / change / cancellation form".

RETURNS OF PRODUCTS DUE TO WRONG DELIVERY

In all cases in which other than the sold ones are delivered, by type or quantity, the customer returns the products for inspection and ascertainment of the error.
In this case, the costs of returning the products to the COMPANY as well as the costs of return to the customer are borne by the COMPANY, as long as the method of return proposed by the COMPANY is observed, and within 14 days from the receipt of the wrong products.
Otherwise the procedure to be followed is the same as that applicable to the terms of product change.

DISCLAIMER OF ORDER RECEIPT

In case the customer places an electronic order, and while it has been sent to him, he refuses to receive it for some reason, then he is charged entirely with the shipping costs of sending and returning. In this case, the COMPANY deducts the specific costs from the amount that it is obliged to reimburse.
In any case, and regardless of the above, the COMPANY reserves the right to appeal to justice in order to claim damages that may have arisen as a result of refusal of acceptance, indifference to accept the purchase or similar act on the part of the Customer.
CANNOT BE RETURNED-CHANGE IN THE FOLLOWING CASES:

• In PROMOTIONAL PRODUCTS (Advertising) that are clearly marked on savvas.gr.
• Products that are not eligible for return, for health or hygiene reasons, and which have been unsealed after delivery, such as personal care items (eg headphones, hands free, hair brushes, cosmetics, underwear , creams, cosmetics, rubber bands, swimwear, etc.).
• The returned product should not have been widely used, should be in excellent condition ("as new"), as just before its sale, in its complete original packaging (box, nylon, foam, etc.) which should not have any tears or damage / alterations and with all the contents of the original packaging (instructions for use, specifications and warranties, cards, etc.).
• Finally, there is NO return / change / cancellation in case the COMPANY has NOT been informed, by phone or by e-mail at customercare@savvas.gr completed the "special return / change / cancellation form.

ADDRESS OF SHIPPING CHANGES / RETURNS

Once the relevant process is completed (telephone contact with the COMPANY or electronic completion of the "special return / change / cancellation form" and sending it via e-mail to customercare@savvas.gr), our COMPANY will send a confirmation of receipt / statement change as soon as it reaches us, at the customer's email address.
At the same time he will contact him to indicate the way in which the return product will be returned, attached to the package of the completed "special return / change / cancellation form" and the approval number received and the purchase document, at the following address:
Savvas Jewelry,
21st Maiou, 29100 Zakynthos, Greece

OTHER USEFUL TERMS

In cases where the customer bears the shipping / return costs, and after he has already contacted our COMPANY, he must use the ELTA Courier and declare a ‘recipient’ charge. In these cases, the COMPANY offsets the specific costs from the amount it is obliged to reimburse. However, if the customer chooses another way of return, from the one that will be indicated to him, the costs will be borne entirely.

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